The front desk employee by the name of Jessica, received my family with such grace and professionalism her attitude is the kind that one wants to see upon checking into a hotel. I traveled with 15 people and she treated each one in a friendly manner, going out of her way to give my grandchildren color crayons and books and a small tick tack toe toy for my grandson who enjoyed it very much. Would like to add the servers in the restaurant, handled my big family each morning as we had breakfast in a friendly manner and made sure we all got our meals and drinks.
Maria
abril de 2025
I loved the pool on the second floor and sunbathing there. The beds were comfortable, and the room was quiet. It's lovely that they offer a shuttle to Universal Studios, with a lovely driver who shared good tips. Liked the gym as well, just missed rowing.
Juie
março de 2025
The maids were AMAZING!!! They cleaned daily and made sure we had what we needed. The bed was clean and very comfortable. As a single mom, I really appreciated that. The location is close to Universal and Warner.
Ruby
julho de 2024
Riley checked us into the hotel and when I mentioned to him that last year, I had access to the concierge lounge he added it to my room and my colleagues. We were leaving very early in the morning for a shuttle to the airport, so we did not get to take advantage of the breakfast or desserts, but we did stop by right before 930pm to grab an apple and banana to eat for breakfast the next morning on the plane! Very helpful since most places were closed at the Burbank airport that early in the morning when our plane left. Thank you Riley! Your kindness did not go unnoticed!
Roxanne
outubro de 2023
The breakfast was great. I wasn't able to use all my breakfast vouchers due to my schedule at the CTNX this week. I was able to enjoy 2 of the 4 vouchers. The cleanliness and comfort of the hotel was great. I appreciate the hotel staff keeping the room refreshed and tidy when I was out. It was great to have the coffee/tea maker to heat up water along with the mini fridge.
Claire
novembro de 2023
Had a great time
T
agosto de 2023
Bed was pretty comfortable. I've been to some hotels where the beds were too firm. Room and bathroom were clean and well stocked. Location was very convenient for my stay. All around, an enjoyable stay.
Starlene
janeiro de 2024
We checked in late and they very kindly allowed us to have access to the lounge where there were snacks because all the restaurants were closed. This was quite nice.
Karen
março de 2025
The staff were friendly and helpful and the lobby, restaurant, and outside bar were lovely as well.
Staci
agosto de 2023
Checking in was quick and efficient same for check out The room was big and comfortable
Perrin
março de 2024